At Soniye, we know that once you’ve found the perfect pair of earrings, you’re probably already planning what to wear them with. We carefully pack every order and work with trusted logistics partners to get your Soniye parcel safely to your doorstep.

At a glance

Your situation	What to expect
🛍️ You placed an order	We usually process and dispatch it within 1 to 2 business days.
📦 Your order has been dispatched	You’ll receive tracking details by email and/or SMS or WhatsApp, where applicable.
🚚 When will my order arrive?	Usually, 1 to 2 business days for Bengaluru, 3 to 5 business days for other metro cities and 5 to 15 business days for non-metro locations, from dispatch.
💳 Prepaid order	Free standard shipping within India.
💵 COD order	When available, a ₹150 (non-refundable) shipping and cash-handling charge applies.
📍 You entered the wrong address or phone number	Contact us as soon as possible. We may not be able to make changes once your order has been dispatched.
⏳ Your delivery is delayed	Check your tracking details first. If the shipment remains delayed, contact us and we’ll help investigate.
❌ Your order could not be delivered	It may be returned to us after unsuccessful delivery attempts. Additional shipping costs may apply in certain situations.
💔 Something is wrong with the product you received	Please refer to our Returns, Refunds & Cancellations Policy for the next steps.

1. Where We Ship

Soniye currently ships across India, subject to serviceability of the delivery address and pin code.

We primarily work with Delhivery and may use other trusted logistics partners where required, depending on the destination and service availability.

2. Order Processing

We usually process and dispatch orders within 1 to 2 business days after payment confirmation.

Orders placed on Sundays or public holidays will generally be processed on the next business day.

During festive periods, sale events, new launches, or periods of unusually high order volume, processing may take a little longer.

If there is a significant delay in processing your order, we will do our best to keep you informed.

Please note that order processing time is separate from delivery time.

Your delivery timeline begins once your order has been dispatched.

3. Packaging

We pack every Soniye order with care because your jewellery deserves a safe journey from us to you. ❤️

Our jewellery is packed in sturdy corrugated boxes designed to provide protection during transit and help keep your pieces secure.

Each piece is also placed in a protective polythene pouch to help reduce direct exposure to moisture, liquids and other external elements during transit.

Once you receive your order, we recommend storing your jewellery in its original pouch or a similar protective pouch when not in use. Keeping jewellery away from moisture, water, perfume and chemicals can help preserve its appearance and finish for longer.

4. Delivery Timelines

Once your order has been dispatched, estimated delivery times are generally:

·       Bengaluru: 1 to 2 business days

·       Other Metro cities: 2 to 3 business days

·       Non-metro cities: 5 to 15 business days

·       Remote locations: Delivery may take longer depending on pin code and courier connectivity

These are estimated timelines and not guaranteed delivery dates.

Delivery times can vary depending on your location, pin code, weather conditions, public holidays, courier operations, transport disruptions, high order volumes and other circumstances beyond our reasonable control.

While we work hard to get your order to you on time, the final delivery is handled by the logistics partner.

5. Shipping Charges

Prepaid Orders

We offer free standard shipping within India on prepaid orders.

Cash on Delivery Orders

COD option may be available for certain products. When available, a ₹150 (non-refundable) shipping and cash-handling charge applies to COD orders within India.

The applicable charge will be shown during checkout.

6. Order Tracking

Once your order has been dispatched, we’ll send you tracking information through the contact details provided with your order.

This may include:

·       Tracking URL

·       AWB or tracking number

·       Shipping confirmation by email

·       SMS or WhatsApp updates, where applicable

You can use the tracking details to follow your parcel’s journey.

Please keep your tracking number handy if you need to contact us regarding your shipment.

7. Delivery Attempts

Our logistics partner will generally make multiple attempts to deliver your order.

If you are unavailable when the courier arrives, you may be able to coordinate a suitable delivery attempt directly with the courier using the contact details provided in your tracking updates.

A shipment may be returned to us if it remains undelivered because of:

·       Repeated unsuccessful delivery attempts

·       Incorrect or incomplete address

·       Incorrect or unreachable phone number

·       Customer refusal or non-acceptance

·       Customer being unavailable for repeated delivery attempts

·       Other reasons attributable to the recipient

If a parcel is returned to Soniye for any of these reasons, additional shipping or return-to-origin costs may apply.

For details regarding refunds, COD orders and returned shipments, please refer to our Returns, Refunds & Cancellations Policy.

8. Please Check Your Address Before Ordering

Please make sure your:

·       Name

·       Mobile number

·       Email address

·       House or building number

·       Street or locality

·       City

·       State

·       Pin code

are accurate before placing your order.

If you notice a mistake immediately after placing your order, contact us as soon as possible at contact@soniye.co.in.

We will try our best to help, but once an order has been processed or dispatched, we may not be able to change the delivery details.

Soniye cannot be held responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

9. Delivery Delays

We understand that waiting for an order can be frustrating.

If your shipment is taking longer than the estimated delivery timeframe, please first check the tracking information provided to you.

If there has been no meaningful movement in the tracking information or your parcel appears unusually delayed, contact us at contact@soniye.co.in and we’ll help investigate with the courier.

While we will do our best to assist, Soniye cannot guarantee delivery by a specific date because the final delivery is handled by the logistics partner.

10. Delays Beyond Our Control

Occasionally, delivery may take longer because of circumstances outside our reasonable control, including:

·       Severe weather

·       Natural disasters

·       Public holidays

·       Local restrictions

·       Transport disruptions

·       Courier network disruptions

·       High-volume periods

·       Strikes or other operational issues

·       Other unforeseen circumstances

We appreciate your patience in such situations and will assist wherever we can.

11. Something Wrong With Your Order?

If your product arrives damaged, defective, incorrect, incomplete, or if there is another issue with the contents of your order, please refer to our Returns, Refunds & Cancellations Policy.

That policy explains:

·       What qualifies for a return or replacement

·       How and when to report an issue

·       What information and photographs may be required

·       Return shipping arrangements

·       Store credit and refund terms

·       Applicable timelines

This helps us keep our shipping information simple while giving you all the details you need in one place.

12. Need Help With Your Shipment?

We’re happy to help.

If you have a question about your order, tracking, delivery or shipping, please contact us at:

contact@soniye.co.in

Please include your order number whenever you contact us about an existing order. It helps us find your order and assist you faster.

A Little Note From Us ❤️

Every Soniye order is packed with care, and we genuinely want it to reach you safely.

Sometimes the journey from our hands to your doorstep involves things we cannot completely control. If your shipment is delayed or something doesn’t go as expected, please reach out to us. We’ll do our best to help.

Thank you for choosing Soniye and supporting a small business. ❤️