At Soniye, your privacy matters to us. We believe you should know what information we collect, why we need it, and how we use it.

At a glance

Your question	Our answer
🔐 Do you sell my personal information?	No. We do not sell or rent your personal information.
💳 Do you store my card details?	No. Your card details, CVV, UPI PIN and banking credentials are not stored by Soniye.
📦 Why do you need my phone number and address?	To process, ship and deliver your order and contact you if there is an issue.
📧 Will you send me promotional emails?	Only where you have chosen to receive marketing communications.
🍪 Do you use cookies?	Yes. Cookies help us operate the website, remember preferences and understand how our website is used.
🤝 Do you share my information?	Only when necessary with trusted service providers such as payment, delivery, technology and analytics partners.
🗑️ Can I ask you to delete my information?	You can request deletion where legally permitted. Some information may need to be retained for legal, tax, accounting or other legitimate purposes.
💬 Have a privacy question?	Write to us at contact@soniye.co.in.

 

1. Information We Collect

We collect information that helps us process your orders, provide customer support, improve our website, and give you a better shopping experience.

Information you provide to us

Depending on how you interact with Soniye, this may include:

·       Your name

·       Email address

·       Mobile number

·       Shipping and billing address

·       Order and purchase details

·       Payment and transaction details

·       Customer support conversations

·       Product reviews, feedback and other information you choose to share with us

When you make a payment, your payment details are processed through our payment service providers. We do not store your complete debit card, credit card, CVV, UPI PIN or banking credentials on our servers.

You may browse our website without creating an account or directly providing personal information. However, certain features, such as placing an order or contacting us, require information necessary to provide those services.

Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include:

·       IP address

·       Browser type and version

·       Device type

·       Operating system

·       Pages visited

·       Time spent on the website

·       Website or source from which you reached our website

·       General information about how you interact with our website

We use this information primarily to understand how our website is being used, improve its performance, and make your shopping experience better.

2. How We Use Your Information

We may use your information to:

·       Process, confirm and deliver your orders

·       Provide customer support

·       Communicate order confirmations, payment updates and shipping information

·       Contact you regarding an issue with your order

·       Process returns, replacements, cancellations and refunds or store credits

·       Respond to your questions, reviews and feedback

·       Improve our website, products and services

·       Understand customer preferences and website usage

·       Personalize aspects of your shopping experience

·       Detect, investigate and prevent fraud, misuse or unauthorized transactions

·       Comply with applicable legal, tax, accounting and regulatory requirements

·       Send promotional communications where you have chosen to receive them

We use your information for legitimate business purposes and in accordance with applicable law.

3. Marketing Communications

We may occasionally send you information about new products, offers, launches or other Soniye updates if you have chosen to receive marketing communications from us.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

Unsubscribing from marketing communications will not stop essential service communications, such as order confirmations, shipping updates, delivery information or messages relating to your customer support request.

4. Payment Security

We take payment security seriously.

Payments made through our website are processed by third-party payment providers. Your payment information is handled by the relevant payment provider according to its security and privacy practices.

Soniye does not store your complete:

·       Debit or credit card number

·       CVV

·       UPI PIN

·       Internet banking password

·       Other banking credentials

We may receive limited transaction information from our payment providers, such as payment status, transaction reference and payment method details necessary to process and reconcile your order.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website work properly and understand how visitors use it.

Cookies may be used to:

·       Remember your preferences

·       Keep products in your shopping cart

·       Maintain your shopping session

·       Improve website functionality

·       Understand website traffic and usage

·       Measure the effectiveness of our website and marketing

·       Provide a more relevant browsing experience

Some cookies may be placed by third-party services that help us operate, analyse or improve our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website, including shopping cart or checkout features.

6. How We Protect Your Information

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, alteration or disclosure.

These measures may include appropriate technical, administrative and physical safeguards, as well as secure technologies used by our website and service providers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

7. Who We Share Your Information With

We respect your privacy and do not sell or rent your personal information to third parties.

We may share information with trusted service providers when it is necessary to operate our business and provide our services.

These may include:

Payment providers

Information necessary to process and verify your payment may be shared with our payment gateway or payment service provider.

Courier and logistics partners

Your name, mobile number, delivery address and other necessary order information may be shared with courier and logistics partners so that your order can be delivered.

Website and technology providers

We may use third-party technology, hosting, analytics, customer service and website service providers to help us operate and improve our website.

Marketing and analytics providers

Where applicable, limited information may be shared with marketing or analytics service providers to help us understand website activity, measure campaigns or communicate with customers who have opted into marketing.

These service providers receive only the information reasonably required to perform their services.

We may also disclose personal information where required to do so by law, court order, government authority, or other lawful process, or where necessary to protect our rights, customers, website or business.

8. Shopify and Third-Party Services

Our online store may use third-party platforms and services to provide features such as website hosting, checkout, payments, analytics, shipping, customer support and marketing.

These providers may process information according to their own privacy policies and terms.

We take reasonable steps to work with service providers that are appropriate for the services they provide. However, their handling of information may also be governed by their own privacy policies and terms.

9. Third-Party Links

Our website may contain links to third-party websites, applications or social media platforms.

If you choose to visit a third-party website or interact with a third-party service, that service will have its own privacy policy and terms.

Soniye is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policy of any third-party service before providing your personal information.

10. Your Information and Your Choices

Depending on applicable law, you may contact us to:

·       Ask what personal information we hold about you

·       Request correction of inaccurate or outdated information

·       Request deletion of your personal information where legally permitted

·       Withdraw consent for certain uses of your information

·       Unsubscribe from promotional communications

·       Raise questions or concerns about how your information is handled

Some information may need to be retained even after a deletion request where we are required or permitted to retain it for purposes such as legal compliance, tax and accounting records, fraud prevention, dispute resolution, or maintaining records of transactions.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted by applicable law.

For example, we may need to retain order and transaction information for accounting, tax, legal, fraud prevention or dispute resolution purposes.

When information is no longer required, we may securely delete it or anonymize it where appropriate.

12. Children’s Privacy

Our website is intended for use by adults and is not directed at children.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.

When we make changes, the updated version will be posted on this page with the revised date, where appropriate.

We encourage you to review this page periodically so that you remain informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us.

We will do our best to respond and assist you appropriately.

Soniye
Email: contact@soniye.co.in